FAQ

Our most commonly asked questions, if you can't find your answer for store and product related matters here please email us! StarAndBun@gmail.com

Where do you ship from?


We ship out of Tucson, Arizona US! 

All apparel is made and shipped by Printful, all apparel items will have a different address than Star and Bun and will not contain any sticker / pin / print / keychain


Do you ship internationally?

Yes we do ship internationally! 
However, starting January 1st, 2021 we will no longer be shipping to the United Kingdom. Due to Brexit and new VAT / Tax orders going in to place, we had to make the difficult decision to discontinue service to the UK. Our sales over the past 2 years unfortunately did not warrant the major hassle to obtain the proper registrations in order to continue sales.

 

My package was marked "delivered", but I haven't received it!

Star and Bun cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property, but we will do our best to give you information and recourses to contact USPS or your local post office! We thank you for your understanding.

If this unfortunate occurrence happens, please submit a contact form or email with your order number included.

 

Can Star sign this thing?


Nope, Star lives in the Bahamas and Bun who fulfills all orders lives in Arizona. Right now that is physically impossible, sorry!


Draw something on my order!!


I'm sorry but no! Bun is the only one operating the store at this time, they don't have the spare time to draw on orders of everyone that asks.