FAQ

Our most commonly asked questions, if you can't find your answer for store and product related matters here please email us! StarAndBun@gmail.com

I want a commission!

That's lovely! But this is a storefront, for both StarPyrate and BunChata. We absolutely do not take commission inquiries through the store - from store emails, submitted questions, or any other means to any Star and Bun accounts. We have our own social medias, portfolios, and emails for this and will only take inquiries there.
StarPyrate's Site
BunChata's Site

 

Where do you ship from?


We ship out of Tucson, Arizona US! 

All apparel is made and shipped by Printful, all apparel items will have a different address than Star and Bun and will not contain any sticker / pin / print / keychain


Do you ship internationally?

Yes we do ship internationally! 
We will tentatively return to shipping to the UK and keep an eye on any issues with VAT and our business. Should anything arise that makes sales to the UK too difficult, we will let you know on our socials!

 

I'm just looking to buy a couple stickers, why is international shipping this much?

We use Shopify's shipping for the best deals we can on shipping, the international shipping includes tracking so both us and customers know where their items are! We wish we didn't have to charge international costs but alas ;3; 

 

My package was marked "delivered", but I haven't received it!

Star and Bun cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property, but we will do our best to give you information and recourses to contact USPS or your local post office! We thank you for your understanding.

If this unfortunate occurrence happens, please submit a contact form or email with your order number included.

 

Can Star sign this thing?


Nope, Star lives in the Bahamas and Bun who fulfills all orders lives in Arizona. Right now that is physically impossible, sorry!


Draw something on my order!!


I'm sorry but no! Bun is the only one operating the store at this time, they don't have the spare time to draw on orders of everyone that asks.