Our most commonly asked questions, if you can't find your answer for store and product related matters here please email us! StarAndBun@gmail.com
I want a commission!
That's lovely! But this is a storefront, for both StarPyrate and BunChata. We absolutely do not take commission inquiries through the store - from store emails, submitted questions, or any other means to any Star and Bun accounts. We have our own social medias, portfolios, and emails for this and will only take inquiries there.
Where do you ship from?
We ship out of Arizona, USA!
Do you ship internationally?
Yes we do ship internationally!
We will tentatively return to shipping to the UK and keep an eye on any issues with VAT and our business. Should anything arise that makes sales to the UK too difficult, we will let you know on our socials!
I'm an international customer and I can't order the amount of items I want!
Due to recent changes for VAT across Europe, we currently don't offer shipping of anything over 1 oz. to any locations outside of the USA, Canada, and Australia / New Zealand. We hope to get VAT, tax, and import codes sorted out eventually but until that happens we apologize for the inconvenience!
My package was marked "delivered", but I haven't received it!
Star and Bun cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property, but we will do our best to give you information and recourses to contact USPS or your local post office! We thank you for your understanding.
If this unfortunate occurrence happens, please submit a contact form or email with your order number included.
Can Star sign this thing?
Nope, Star lives in the Bahamas and Bun who fulfills all orders lives in Arizona. Right now that is physically impossible, sorry!
Draw something on my order!!
I'm sorry but no! Bun is the only one operating the store at this time, they don't have the spare time to draw on orders of everyone that asks.